Privacy Policy
Effective Date: 1st December 2025
Nisi Escapes (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and manage your personal information when you visit our website, make a booking, or interact with us in any way.
1. Information We Collect
We may collect personal information in the following categories:
1.1 Personal Identification Information
• Full name
• Date of birth (if required for bookings)
• Postal address
• Email address
• Phone number
1.2 Booking & Travel Information
• Accommodation and retreat preferences
• Dietary requirements
• Emergency contact details
• Payment details (processed securely; we do not store full card numbers)
1.3 Technical & Browsing Data
Collected automatically through cookies, analytics tools, and your browser:
• IP address
• Device type
• Browser type and version
• Pages viewed
• Time spent on site
• Referring website
1.4 Payment Information
• Stored securely through third-party payment processors (e.g. Stripe, PayPal, Square)
• We do not store full credit card numbers on our servers
1.5 Optional Information
• Enquiry forms
• Newsletter subscriptions
• Feedback, testimonials, or social media interactions
2. How We Collect Personal Information
We collect information through:
• Direct contact (forms, emails, phone calls)
• Online bookings and purchases
• Social media platforms
• Cookies and website analytics
• Third-party partners (with your consent)
3. Why We Collect Your Information
We use your information for:
3.1 Service Delivery
• Managing bookings, registrations, and retreat participation
• Providing updates about your booking
• Customising retreat experiences
3.2 Communication
• Responding to enquiries
• Sending confirmations, receipts, and service messages
• Sending newsletters or promotional material (only if you opt-in)
3.3 Business Operations
• Internal reporting
• Website improvements
• Marketing analysis
• Legal and regulatory compliance
3.4 Safety & Emergency Purposes
• Ensuring participant safety during retreats
• Communicating with emergency contacts if needed
4. Cookies & Website Analytics
Our website uses cookies and third-party analytics tools (such as Google Analytics) to:
• Improve your browsing experience
• Track website performance
• Understand user behaviour
You can disable cookies via your browser settings, but some features may not function properly.
5. Disclosure of Your Information
We may share your information with:
5.1 Service Providers
• Accommodation operators
• Transport companies
• Payment processors
• Event partners
• Marketing and IT providers
These parties will only receive information necessary to perform their services.
5.2 Legal or Safety Requirements
We may disclose information where required by law, regulation, or in emergencies.
5.3 International Transfers
If your booking or enquiry involves international partners (e.g., Greece), your information may be transferred overseas.
We take reasonable steps to ensure any international partners comply with privacy standards equivalent to the APPs.
6. Storage & Security
We take all reasonable measures to protect your personal information, including:
• Encrypted servers
• Secure payment gateways
• Access controls and authentication
• Regular monitoring for vulnerabilities
However, no method of transmission is fully secure, and we cannot guarantee absolute security.
7. Accessing & Correcting Your Information
You may request:
• Access to your personal information
• Corrections or updates
Requests can be made by contacting us at:
info@nisi-escapes.com.au
We will respond within a reasonable timeframe.
8. Marketing Communications
You may choose to receive promotional emails from us.
You can unsubscribe at any time using the “Unsubscribe” link or by contacting us directly.
We will never sell or rent your information to third parties.
9. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices of these third parties.
We encourage you to review their policies before providing your information.
10. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The updated version will be posted on this page with a revised “Effective Date”.
12. Contact Us
For questions about this Privacy Policy, or to request access or changes to your information, contact us at:
Nissi Escapes
Email: info@nisi-escapes.com.au
Website: www.nisi-escapes.com.au